Are you having problems?
Read the FAQ below BEFORE you contact us
otherwise you may not get an answer if we
know the answer is already here
Although the Ents Booking program has
been tested on Win95, Win98, Win ME, NT,
XP and Win7 problems can occur during
install or other programs installed may affect
the installation. Before installing make
sure all other programs are shut down,
including those that run in the background
such as anti-virus software
If your problem is not answered below
or in the help file from the trial
version then please contact us on support@entsbooking.co.uk
|
| Q |
Is there a trial version ? |
| A |
Yes, on the download
page, you will need the trial code to
get it to work
|
| Q |
Can I modify the contracts ? |
| A |
Yes, you can alter the Word based contacts
to suit you, see help file for further details
|
| Q |
Can I email contact to clients? |
| A |
No not directly, but you can also get a PDF
writing program that works just like a printer
driver and creates the PDFs for you then attach
them to an email
|
| Q |
I have installed it, run it and it keeps
telling me to run the set-up.
|
| A |
The program MUST have the set-up run and
ALL the required fields filled in before it
will work, this includes the trial version.
Please read the help file, there is a section
on ‘Setting up the Ents Booking
Program’ that gives you a step
by step guide.
|
| Q |
As I install it I get an error message and
it will not install, why? |
| A |
When you downloaded from the Internet
it’s
in the form of a ZIP file. This is a compressed
file that needs to be extracted (Un-Zipped)
before you install it. Newer versions of
ZIP programs allow you to access the contents
of
the directory without unzipping it, you cannot
install a program while the file is still
zipped. To extracted (Un-Zipped) right click
on the
file and extract it. Depending on what form
of zip program you are running you should
see an option to unzip or extract.
|
| Q |
I have tried to install it and
when I run it nothing happens, why? |
| A |
As will installing any software you need
to make sure that nothing is already running.
Close all programs before installing
|
| Q |
I have downloaded the program as I start
to install it crashes. |
| A |
This is most likely that is has not downloaded
correctly, the ZIP file will unzip but may
be corrupt. Delete it and re-download the zip
file
|
| Q |
Can I install it on more then 1 system
and run it over a network? |
| A |
Yes you can set it up over a network and
install is on as many machines as you
like, I do NOT charge for installing it on
other systems.
To configure ENTS Booking to run over a
network you need to alter the DBP.ini file
in the install directory. change the DIR=
add you FULL network path.
eg DIR=\\myPCname\C:\Program Files\netRESULTS\Ents
Booking\Data
The path where you set the data directory
to is the “master” data, this
PC must be switched on in order for other
PC to access the data
|
| Q |
How do I update ENTS booking |
| A |
Should there be any new updates please download
the latest EXE from
HERE and
save it some where safe (like My Documents)
- Right
click on the downloaded
file and extract
(unzip) it
- Copy the EntsBooking.exe
file into the main install folder (C:\My
Documents\Ents
Booking
2011 )and say yes to overwriting
the existing
one
|
Suppport